Customer meetings:
Introductions, Elevator Presentation, Discovery questions, Presentation, Objection handling, Proposal, Negotiating, Closing

Social services:
Managing difficult conversations, Delivering sad news, answering difficult questions.

Sports Science:
Moments of sporting contact.

Government:
Election services, ballot registration and checking

Management:
Creating Clarified Ojectives, Practising objective observation, how to ask for team members perspective, Providing help with taking the monkey on your back

Customer services:
How do you handle specific customer situations, questions, emergency.
How do you provide the best customer service possible.
How do you demonstrate customer empathy and alignment.
 

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